Trouble Accessing Your Account

Sorry you're having some trouble logging in. Fortunately, it's pretty easy to create a new password or PIN, or to retrieve your user ID, on your own.

First, please enter the last four digits of your Social Security number (SSN), the email address connected to your Default Loan Help website account, and your date of birth. We'll use this information to send you an email for the next step.

Have a technical question about logging in, errors, or security? Check out our Technical Help and Information for answers.

I don't have an email address.

I don't remember the email address I used for my account.

I tried this before, but I didn't get the email.