The Florida Department of Education contracts with Ascendium Education Solutions to administer student loans on their behalf.
This page provides resources for addressing your defaulted student loans managed by the Florida Department of Education. You can learn about consolidation or schedule one-time or recurring payments. To make payments you will need to provide your Personal Identification Number (PID) and zip code.
- On letter correspondence
- On email correspondence
- If you do not have either of these you can send an email to firstname.lastname@example.org requesting it, please provide your full name and last 4 of your SSN so that your account can be verified.
RE: Student Loan - 99999999
Student Loan - Personal Identification Number 99999999
To ensure your loans are with Florida Department of Education and have a remaining balance please visit the National Student Loan Data System website.
Your defaulted loans may be eligible for Fresh Start, a Department of Education initiative to help borrowers in default. Review the Fresh Start Fact Sheet. If you would like to opt in to Fresh Start or have questions you can contact us at 800-366-3475. Fresh Start is only available for loans that defaulted before 3/13/2020.
Rehabilitate loans that defaulted after August 28, 2023 out of default by making 9 payments. For more information call 800-366-3475.
Make A Payment
When you click the "Make a Payment" button you will be taken to US Bank's payment portal to set up an account. In order to do that you will need your PID and zip code.
- Set up a one-time or recurring payment.
- Cancel a one-time or recurring payment.
- View your US Bank payment history.
- Modify your payment information.
Pay by Phone
You will be asked to enter your Personal Identification Number along with your zip code.
Pay by Mail
Ascendium Education Solutions, Inc.
PO Box 8962
Madison, WI 53708-8962
Please be sure to include your full name and your PID or the last 4 of SSN so that we can better identify your account and properly apply the payment.
Electronic fund transfer disclosure
When you provide a check as payment, you authorize use of information from your check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction. When your check is used to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day your payment is received, and you will not receive your check back from your financial institution.