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Welcome!

The Florida Department of Education contracts with Ascendium Education Solutions to administer student loans on their behalf.

This page provides resources for addressing your defaulted student loans managed by the Florida Department of Education. You can learn about consolidation or schedule one-time or recurring payments. To make payments you will need to provide your Personal Identification Number (PID) and zip code.

  • On letter correspondence
  • RE: Student Loan - 99999999

  • On email correspondence
  • Student Loan - Personal Identification Number 9988771122

  • If you do not have either of these you can send an email to rar@ascendiumeducation.org requesting it, please provide your full name and last 4 of your SSN so that your account can be verified.

To ensure your loans are with Florida Department of Education and have a remaining balance please visit the National Student Loan Debt System website.

attention Payment Pause Extension and Debt Relief

The U.S. Department of Education (ED) made important announcements for federal student loan borrowers.

  • An extension of the current payment and collection pause on federal student loans likely through summer of 2023.
  • A debt relief plan for certain borrowers. Details are still evolving. Your best source is ED's site at https://studentaid.gov/manage-loans/forgiveness-cancellation/debt-relief-info.
attention

Direct Loan consolidation may benefit you! Click to learn more.

Fresh Start

Your defaulted loans may be eligible for Fresh Start, a Department of Education initiative to help borrowers in default. Review the Fresh Start Fact Sheet. If you would like to opt in to Fresh Start or have questions you can contact us at 800-366-3475.

Make A Payment

Pay Online

Soon you will have the ability to make an online payment, so check back with us.

When you click the "Make a Payment" button you will be taken to US Bank's payment portal to set up an account. In order to do that you will need your PID and zip code.

At the US Bank payment portal you can:
  • Set up a one-time or recurring payment.
  • Cancel a one-time or recurring payment.
  • View your US Bank payment history.
  • Modify your payment information.
Make a Payment

Pay by Mail

Ascendium Education Solutions, Inc.
PO Box 8962
Madison, WI 53708-8962

Please be sure to include your full name and your PID or the last 4 of SSN so that we can better identify your account and properly apply the payment.

Electronic fund transfer disclosure

When you provide a check as payment, you authorize use of information from your check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction. When your check is used to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day your payment is received, and you will not receive your check back from your financial institution.

Contact Us

If you have any questions you can contact us by email at rar@ascendiumeducation.org or by phone at (800) 366-3475. Some calls may be monitored or recorded for quality assurance purposes.

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38 Buttonwood Court Madison, WI 53718
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