Covid-19 Press Release
In response to the COVID-19 pandemic, the President's corresponding March 13 National Emergency Declaration, and subsequent guidance from the Department of Education, Ascendium Education Solutions is partially halting collection on all defaulted student loans in its portfolio, effective March 26 to September 30. Ascendium will not garnish wages, will not submit borrowers to Treasury for offset, and will not engage in outbound collections communications. The only exception is if borrowers are already pursuing or want to pursue a voluntary resolution to their debt - in which case they may be contacted to help reach that resolution. Ascendium will refund to borrowers all Treasury offsets and garnished wages from March 13 forward, for the duration of this stoppage. Payments borrowers miss during this time will not prevent their completion of a rehabilitation or repayment agreement.
"Ascendium is committed to doing what is right and helping borrowers succeed, and the best way we can do that now is by giving borrowers the opportunity to focus on what truly matters," said Ascendium Education Solutions President and CEO Jeff Crosby, "Be safe and be well." Borrowers are encouraged to use this website and continue making payments if they are able. Borrowers who are unable to make payments must stop reoccurring payments or they will continue. Borrowers who are unsure how to halt reoccurring payments can call 800-331-2314 or email PCA@navient.com for assistance.